Full-Time Apparel (MJM) Supervisor

Kohl's - Middletown, New York

Position Summary:

Position Summary: 

Responsible for greeting and offering assistance to customers as needed.  Executes department merchandising and operational functions to Company Standards.  Directs workflow to Sales Associates, orients and trains new Sales Associates.

 

Primary Duties and Responsibilities:

Customer Service:

• “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered.  Leads others to smile and say hi.
• Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests.  Leads fellow Associates through Yes We Can actions and behaviors.
• Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
• Effectively responds to questions and requests from customers.
• Promptly responds to call box/phone pages.
• Sets the standard for customer service expectations within their area by complying with all of the Kohl’s Service Standards.
• Responds appropriately to POS backup calls and Service Desk calls.  Assists at POS and Customer Service as needed and complies with the Company’s “2 in-a-line” standard.
• Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.  Processes rainchecks within Company standards.
• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards and motivates others to do the same.
• Solicits customer service survey participation and Kohl’s e-mail participation.

 

Training and Supervision:

• Assigns tasks and directs workflow to Sales Associates.
• Orients and trains Sales Associates on selling floor operations and best practices.
• Ensures Sales Associates are maintaining Company standards.
• Leads Sales Associate team by example in demonstrating and assisting with department and fitting room merchandise recovery and sales floor returns. Maintains fitting rooms, sales floor, and work area.

• Works with all Supervisors, including Area Supervisors to ensure integrity and adherence to the communication manual.
• Leads and directs workflow of Associate teams by utilizing monthly updates, communication books, etc. in accordance with Company merchandise presentation standards.
• Offers suggestions for improvement to Store Management.

 

Operations:

• Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
• Assists the replenishment team in utilizing all replenishment reports daily and ensures Company in-stock goals are maintained.

• Responsible for maintaining merchandising and visual presentation standards within their areas of responsibility.
• Executes all merchandise presentation directives and standards.  Assists in ensuring these standards are met while merchandising incoming truck freight and replenishing the sales floor.
• Identifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor, or E3.

• Assists with price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor.  Participates in Loss Prevention and Inventory Control programs.

• Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards.  Resolves ad issues as needed by changing signs to reflect current sale price.
• Assists in the maintenance of Company stockroom capacity and organizational guidelines by following Company best practices.
• Follows Company best practices and participates in Company programs (ie: rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans).

 

Communication:

• Communicates policies and procedures to Sales associates.
• Provides feedback to management on Sales Associate work performance as needed.

 

Other Duties and Responsibilities:

• Performs/assists in other duties as assigned.  Examples may include, but are not limited to: tasks in other sales floor and fitting room areas outside of immediate department area, sales floor and fitting room recovery, housekeeping duties, preparation and taking of inventory, stock room organization and other tasks as assigned.

 

Preferred Qualifications:

• Prior experience in sales, customer service or other work environment working with the public.
• Prior supervisory experience in one of the above environments.

 

Job Requirements: 

• Ability to lift 50 pounds on an occasional to frequent basis.  Greater than 50 pounds = 1 Associate per 50 pounds.
• Ability to spend up to 100% of work time standing or moving about the departments within the store.  Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Adherence to Company policy and procedures is required.
• Regular attendance is required.

 

Additional Information:

• Effective verbal and written communication skills.
• Basic math and reading skills, legible handwriting, and attention to detail.
• Ability to work as part of a team and interact effectively with others.
• Critical features of this job are described within this job description.  Job responsibilities may change at any time due to business needs.
• Please discuss requests for reasonable accommodations with hiring manager.

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Posted: 30+ days ago

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